E-Rostering - Loop
Overview
LOOP is a downloadable app which is Allocate's replacement for EmployeeOnline (EOL), MedicOnline (MOL) and the 'Me' app.
The LOOP app contains all the features of EOL/MOL but has additional functionality that enables social media-like interactions with groups, plus messaging between staff members in a manner not unlike Facebook/Messenger, X (formerly known as 'Twitter'), WhatsApp etc. The app itself is available for Android devices from the 'Google Play' app store and for Apple devices from the Apple App Store. Users are required to register themselves from the LOOP app once they have downloaded it.
Guides
Quick Reference Guides (pdf)
Allocate LOOP Video Guides (Vimeo):
Links
LOOP can also be accessed from a PC/Laptop via the following link:
Moderation & Abuse Reports
Use of LOOP falls within the scope of the People Policies that relate to bullying, harassment, discrimination or any other kind of inappropriate/unacceptable behaviour and the same sanctions will apply in the event of infringement.
Moderation within LOOP operates in the following ways:
Profanity List: All written content in posts, comments, profiles and pages is checked against the profanity list and any 'hits' are notified to the moderators. The moderators may then choose to do one or more of the following:
Issue an informal warning against future infringement.
Notify the user's manager and/or suspend the user's account for subsequent behaviour of this type.
Abuse Reports: Any user who believes that they have been subjected to, or have witnessed, bullying, harassment, discrimination or any other kind of inappropriate behaviour in content such as posts, comments, profiles and pages, or within a private or group chat, can raise an abuse report. The moderators will receive the report and investigate. Where genuine instances of such behaviour are deemed to have occurred, the matter will be notified to the offending user's manager and the user can expect to be treated in the same way as if the behaviour had occurred face-to-face in the workplace. Additionally, the user may have their LOOP account suspended.
Note: Abuse reports are only to be raised for matters concerning the use of LOOP. They are not to be used to complain about rosters, pay, policies, leave requests, décor or any other matter that you would be expected to raise with your line manager in the first instance.
LOOP Support & Contact Details
If you do not find the guidance you need in the User Guides section, or you are experiencing issues with the Loop app, please email the support mailbox relating to your particular staff group as follows:
AfC Substantive: kch.RosterAdmin@nhs.net
Medical & Dental: kch.Medicserostering@nhs.net
Bank:
N&M: kch.Kingsbank.Nursing@nhs.net
Medical & Dental: kch.Kingsbank.Doctors@nhs.net
Admin: kch.Kingsbank.Admin@nhs.net
AHP: kch.Kingsbank.AHP@nhs.net
Important: If you are emailing us regarding an issue with LOOP, help us to save time by attaching screenshots of any error screens/messages to your email as we will probably not be able to assist until you provide them. Many thanks for your cooperation!